REFUNDS & RETURNS

Corkymandle want you to be happy with the goods and service you receive. However, if you should wish to return a product, please find details of how to do this below:

DAMAGED ITEMS

If you find a damaged item in your order, please notify us in writing within 48 hours of its delivery. Failure to notify us within this timeframe may affect our ability to offer you a refund or exchange. To notify us of damaged items in your order, click on the 'contact us' link or email us at: returns@corkymandle.co.uk

How to cancel, return or exchange a product

Some items cant be cancelled or returned: Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by corkymandle to all customers), is personalised or otherwise can't be resold due to a bespoke element. Creative pieces that are specially commissioned when you place an order. Given the bespoke nature these items cannot be cancelled or returned unless faulty or dmamged. To discuss any return or refund directly with CorkyMandle, click on the 'contact us' or email us at: returns@corkymandle.co.uk.  We recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed fully with a representative of CorkyMandle. We will process any refunds directly to your payment debit or credit card within 14 days, subject to compliance with the returns policy and timeframes outlined above. The above policy does not affect your statutory consumer rights.   Personlaised items are exempt from the consumer contracts regulation 2013 and the consumer has no right to cancel once the order has been placed. However we will always look to cancel where possible or give a partial refund if design work has been carried out.

REFUSAL OF TRANSACTION

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

PRIVACY POLICY

This privacy policy sets out how Corkymandle uses and protects any information that you give us when you use this website. Corkymandle is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Corkymandle may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th November 2014. What we collect We may collect the following information: name contact information including email address demographic information such as postcode What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not store credit card details nor do we share customer details with any 3rd parties. Our payment provider will use your credit or debit card details to process your payment(s) to us for services/ goods ordered, but we will never have sight of the details, nor will they be stored on our system.

USE OF COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

COPYRIGHT

This website and its content is copyright of Corkymandle (2014). All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

COLOUR ACCURACY

Despite out upmost efforts to show all products as accurately as possible using high resolution images, due to the nature of the print process, varying monitor and device performance, as well as fundamental differences between web and print colour reproduction, the accuracy of colours displayed on this website cannot be guaranteed.