CHRISTMAS ORDERING TIMETABLE
Standard delivery last order day - 13th December 2019
Next Day delivery last order day - 20th December 2019
Orders placed after these dates will be delivered after Christmas
PRODUCTION TIMEAll of our prints are designed and professionally framed in house. We state 5-7 working days for all our framed and non framed mounted prints - this time frame allows us to create your artwork - send you a proof via email and then mount and frame your print if framing was chosen as an option. Our proofing service is only necessary on the prints where you the customer can make design choices. We understand that it can be very difficult to visualise your finished product just by selecting choices. We are able to make alterations / small changes during the proofing stage, but we may have to charge for significant change requests to the design elements. We do not charge for our proofing service. Please note that we state working days, not actual days. We do try to always beat our delivery promise and get your order to you as soon as possible. If you do require a print urgently please contact us and we will do our best to expedite your order. However during busy peak periods we may not be able to do this for you, so please order in plenty of time.
where is my order?
If you have placed an order with us and not yet received it please wait the full 5-7 "working days" before contacting us.
We do not charge for shipping. The price you see on our product pages is the only price you will pay - no hidden charges.Framed prints are Despatch Royal Mail tracked service - delivery text alerts from Royal Mail. Royal mail will text you on the morning of your delivery date to make sure you will be home. If you are not home when the parcel is delivered it will be taken to your local sorting office where you can either arrange for it to be delivered again or pick it up in person.
Framed prints are packed and despatch in our custom bespoke postal boxes. These boxes have been designed for us and especially for us to minimise damage in transit. We use (real) glass in all our prints (never Perspex) so we have to make sure the arrive to your door in one piece. In the very rare event there is a breakage we will replace our item(s) immediately, please go to our TERMS page to read more about damaged prints. To notify us of damaged items in your order, click on the 'contact us' link or email us at: firstname.lastname@example.org
Digital prints are high resolution image files of your design that are emailed to you. We process digital orders the next day , proofing day 2, despatch day 3. Digital prints are not a physical hard copy. If you choose this format we will send you a JPEG file of your chosen design.
We currently only ship to the UK and northern Ireland. However you may purchase digital prints regardless of where you live. We have so many requests and we are working very hard towards an international service so please bare with us